# Frequently Asked Questions

## Pricing, plans, billing, and how GiveMe5 works across locations.

### Do you offer a free trial?+
No. We offer a Free plan so you can start using GiveMe5 before upgrading.

### What’s included in the Free plan?+
The Free plan includes 1 location, 10 review invites per month (only by email), 25 GM5 Credits per month, basic features, and low priority support.

### Can I keep the Free plan after upgrading?+
No. When you upgrade to a paid plan, your account moves to the paid plan and the Free plan is no longer available on that same account.

### How does pricing work?+
Pricing is per location. You can subscribe to AI Reviews, AI Listings, or choose the Bundle to access both. Each location can have access to different products.

### What counts as a location?+
A location means one Google Business Profile (GBP) listing (or equivalent primary listing/profile) connected to the Services.

### Do you charge per user?+
Each location includes up to 5 users. Pricing is based on locations and your selected plan. You can invite team members to help manage your account. Additional users are available and pricing is available (add-ons on the Plans page).

### What’s the difference between AI Reviews, AI Listings, and Bundle?+
AI Reviews focuses on collecting and managing reviews and feedback. AI Listings focuses on Google Business Profile management and local rank tracking. Bundle includes both Reviews and Listings for each location.

### Do you offer monthly and yearly billing?+
Yes. You can choose monthly or yearly billing. Yearly billing includes 2 months free.

### How do upgrades and downgrades work?+
Upgrades take effect immediately and give you instant access to the new features. You’re charged a prorated amount for the remainder of your current billing period. Downgrades take effect at the end of your current billing period.

### Can I change plans later (switch between Reviews, Listings, and Bundle)?+
Yes. You can upgrade, downgrade, or switch plans at any time. Upgrades are immediate with prorated billing; downgrades apply at the end of the current billing period.

### How do review invites work across locations?+
Review invites are shared across all locations on your account.

### What counts as a review invite?+
A review invite is an outbound invitation you send to a customer to request feedback (by email or SMS, depending on your configuration). If the same customer receives 3 emails and 3 SMS, it still counts as 1 review invite.

### Do you send reminders for review invites?+
Yes, on Review and Bundle plans, you can send up to 3 reminders per channel per invited customer, only if they haven't engaged.

### Do you support SMS invitations?+
Yes. SMS invitations are available in the US, CA, UK, and AU. You can also connect your Twilio account.

### What are GM5 Credits and how are they used?+
Each credit checks one map position or chat interaction with your AI Assistant. For example, scanning a 5x5 grid (25 positions) for one keyword costs 25 credits. Credits are shared across all locations.

### Are GM5 Credits shared across locations?+
Yes. GM5 Credits are shared across all locations on your account.

### How do I connect my Google Business Profile (GBP)?+
You connect your Google account to GiveMe5 and select the Google Business Profile locations you want to manage.

### How fast do listing changes appear on Google?+
Many updates appear immediately, but some changes can take longer depending on Google’s review process and the type of edit.

### Can I manage multiple locations in one account?+
Yes. You can manage multiple locations from the same dashboard.

### Do you offer a custom plan for more locations?+
Yes. If you manage more locations than the standard options, you can choose a custom plan.

### Can I cancel anytime?+
Yes. You can cancel anytime and your paid access remains active until the end of your current billing period.

### What happens to my account if I cancel?+
If you cancel, paid features remain available until the end of your current billing period. After that, access will be downgraded to a Free plan (1 location: the first location added to your account).

### Can I export my data?+
No. We don't currently offer this feature.

### Is support included on all plans?+
Yes. Support is included on all plans, with prioritization depending on your plan (for example, low priority support on Free).

### Do you charge taxes (sales tax/VAT)?+
Taxes may apply depending on your location and billing details. Any applicable taxes will be shown at checkout or on your invoice.

### Not finding your answer? Don't be shy and [ask us](/content/faq#/index.html).